RETURNS POLICY

RETURNS KEY INFORMATION

How can I return an item

Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items. Also, cosmetics, grooming products, certain jewellery and items with a security seal can only be returned if faulty.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

Returns by PostComplete and detach the returns note on the right of your delivery note and enclose it in your package. We need this information to refund you. If you don’t have a returns note anymore, please contact us so that we can help you. Remove any old labels and barcodes from the outside of the parcel. Attach the new label to the front of your package with the following address details:

Next

Global Response

358027/A Satmosjid Road
Dhanmondi, Dhaka-1205
Bangladesh

Globally Return the package via the post; you’ll be required to pay the postage, which won’t be refunded by Next.Please allow 14 days for your refund to be processed.

Returns using Smart Label

A Smart Label is a quick and easy sticky label. It allows you to return your package(s) via the U.S. Mail from a location most convenient to you, e.g. at home, work or your Post Office.

No postage is paid at the time of making the return, as we’ll deduct $15 from your refund.

We pop one inside all Global deliveries!

Just follow the steps below:Complete and detach the returns note on the right of your delivery note and enclose it in your package. We need this information to refund you.Write your address on the Smart Label, then simply peel off, and stick to the outside of your package. Please make sure you remove any old labels and barcodes first from the outside of the parcel!Drop your package in the U.S. Mail wherever is most convenient. If you prefer, you can arrange a USPS collection from your address (where available) by scheduling a ‘carrier pickup’ at 

Please allow 14 days for your refund to be processed.

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.

DO I PAY FOR RETURNS?

Yes, we don’t offer free returns at the moment. No postage is paid at the time of making the return using a Smart Label, as we’ll deduct $7 from your refund. If you choose to return by post, postage must be paid by the sender and won’t be refunded by Next.

CAN I EXCHANGE AN ITEM

We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.

REFUNDS INFORMATION

When will I receive my refund?

As soon as the returns are received at our warehouse, they will be automatically refunded within 28 days (from the day you sent your return parcel) to the method of payment used for the order.

You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you paid using another payment method, please check with the payment provider/issuer to locate the refund.

I haven’t received my refund

You’ll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.

If you paid using another payment method, please contact the payment provider/issuer to locate the refund.

Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we’ve not received your item(s). If you didn’t choose a tracked service for the return and only have a postage receipt, you’ll need to file a claim with the postal service directly.

HELP WITH RETURNS

I’ve lost my returns note

Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.